If a supplier refunds you and the amount is paid back into your bank account follow the instructions below.
Create supplier credit
Click on the '+' sign at the top right of your screen and under 'Suppliers' select 'Supplier Credit'.
Just like a purchase, enter the supplier name, date, account (this should match what the original purchase was posted to), amount & VAT (if applicable).
Click the green button at the bottom right of the screen: 'Save and close'.
Create a deposit
Click on the '+' sign at the top right of your screen and under 'other' select 'bank deposit'. You'll need to enter the following details:
Account (top left) = the bank account that the money was received in
Date = date money was received in the bank
Received From = supplier name
Account (deposit details) = creditors
Amount = Amount received
VAT = no VAT
Click the green ‘save & close’ button at the bottom right of the screen.
New transaction
Click on expenses on the left hand side, click suppliers and click the suppliers name. It should then give you an option to select 'new transaction/cheque' at the top right of the screen.
On the right hand side, click add on both the 'deposit' and 'supplier credit' - this will pair the two up. Add the payment date as the date the money was received in the bank.
Click the green ‘save & close’ button at the bottom right of the screen.
Click on the banking tab on the left hand menu and match the transaction.